Re - v5 doesn't run


Aug 3, 2008

 


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#32978 Aug 3, 2008

Did this but it did not work. I have posted a support request.



TIA



Lawrence



>Re: v% won't run

> Posted by: "Douglas B. George" dgeorge@... maximccd

> Date: Sat Aug 2, 2008 8:24 am ((PDT))

>

>Lawrence Harris wrote:

>>

>> I tried to run the v5 but it fails immediately with a very long error message:

>> xxxxxxxxxxxxxxxxxxxxx... in the BCGCB632.dll

>>

>> Is this a technical support problem?

>

>Sounds like a corrupted file. Try this:

>

>- uninstall the software

>- open Internet Explorer, select Tools / Options, and under Temporary Internet

>Files click Delete Files (i.e. clear the cache)

>- re-download the installer

>- install again

>

>If that doesn't fix it, then please record the *exact text* of the error message

>and send it to technical support. (Little known fact: you can copy the error

>text to the clipboard using CTRL-C.)

>

>Doug



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