Re - So What Ever Happened To Customer Support?


May 3, 2008

 


----------------------------

#32076 May 3, 2008

For clarification - my post (and BTW my name is not Larry) was literally to

check update validity, bearing in mind that staff changes have caused at least

some updates to be delayed. My expectation - based on experience - was that

'they' would allow the updates for those caught in expiry date problems. That is

what they have done. (Thanks Doug.)



regards



Lawrence



>So What Ever Happened To Customer Support?



> Date: Fri May 2, 2008 6:16 am ((PDT))

>

> I have got to agree with Larry's comments regarding all the time that the so called

>updates have been promised for. Now the arbitrary date of November 2007 is the cut off

>for all of us customers that have waited patiently for this to be resolved. Mine started in

>July 2007!

>

> Now version 5 is coming out and I'm still waiting for the update to version 4.....All

>because of Meade? What about the rest of us? I'm supposed to pay an additional fee for a

>new version, while the older version hasn't even been fixed yet?

>

> My two cents worth. Go ahead and flame away.



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