Re: [ap-gto] Re: 600E GTO fails to start


Aug 11, 2008

 


----------------------------

#22594 Aug 11, 2008

My 600E GTO is getting hung up on startup. When it powers up, the hand

paddle reads "Astro-Physics, Ver: 4.12" but does not proceed beyond

that point, and the paddle is unresponsive.



The mount is set up for external PC control, so normally the paddle

would proceed to the message "waiting for external startup" or

something like that, but it isn't getting that far.



The paddle is a GTO-1, SN 2419GTO 2707.



Control panel is a GTOCP2.



Figured I'd pulse the group before calling AP. Thanks for any thoughts.



Craig



----------------------------

#22597 Aug 11, 2008

Good chance the hand controller battery needs replacement.







Steve







_____



From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf Of

cosmicdenizen

Sent: Monday, August 11, 2008 11:46 AM

To: ap-gto@yahoogroups.com

Subject: [ap-gto] 600E GTO fails to start







My 600E GTO is getting hung up on startup. When it powers up, the hand

paddle reads "Astro-Physics, Ver: 4.12" but does not proceed beyond

that point, and the paddle is unresponsive.



The mount is set up for external PC control, so normally the paddle

would proceed to the message "waiting for external startup" or

something like that, but it isn't getting that far.



The paddle is a GTO-1, SN 2419GTO 2707.



Control panel is a GTOCP2.



Figured I'd pulse the group before calling AP. Thanks for any thoughts.



Craig











[Non-text portions of this message have been removed]



----------------------------

#22598 Aug 11, 2008

Craig,

Please check the troubleshooting section of the Keypad Manual in the

technical support area of our website. Quick link:

www.astro-physics.com/tech_support/mounts/keypad_v412.pdf



The keypad locks up on the "Astro-Physics" screen and will not advance

to the next screen.



There are several conditions that may cause this to occur.



* Battery power has dropped. If you measure the output of your battery

to be above 11.5V, but the keypad is locking up, please contact

Astro-Physics. If your battery measures below 11.5V, recharge or replace

your battery.



* Recent lightning strike or power surge damaged components in the

control box. The control box will have to be returned to Astro-Physics.

Please call ahead for a return authorization number.



* Other unknown chip failure in the control box. Contact Astro-Physics.



* The keypad was loaded with version 4.12 with Auto-Connect set to yes

and keypad was not reset to default values. This may have occurred

during programming at Astro-Physics or following an internet download

before this issue was discovered. To remedy, refer to the Technical

Support section of the website and read the revised instructions

pertaining to the 4.12 upgrade.



* Keypad locks up in cold weather but works fine when used in warmer

temperatures. This is a rare problem caused by a defective real-time

clock in the keypad. Contact Astro-Physics.



* Corroded circuit board in the keypad.



Marj Christen

Astro-Physics, Inc

11250 Forest Hills Road

Machesney Park, IL 61115

Phone: 815-282-1513

Fax: 815-282-9847

www.astro-physics.com

Please include this e-mail with your response.







---------------



From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf

Of cosmicdenizen

Sent: Monday, August 11, 2008 10:46 AM

To: ap-gto@yahoogroups.com

Subject: [ap-gto] 600E GTO fails to start







My 600E GTO is getting hung up on startup. When it powers up, the hand

paddle reads "Astro-Physics, Ver: 4.12" but does not proceed beyond

that point, and the paddle is unresponsive.



The mount is set up for external PC control, so normally the paddle

would proceed to the message "waiting for external startup" or

something like that, but it isn't getting that far.



The paddle is a GTO-1, SN 2419GTO 2707.



Control panel is a GTOCP2.



Figured I'd pulse the group before calling AP. Thanks for any thoughts.



Craig













[Non-text portions of this message have been removed]



----------------------------

#22612 Aug 12, 2008

Marj - thanks - sorry for question addressed in docs. Craig



--- In ap-gto@yahoogroups.com, "Marj" marj@...> wrote:

>

> Craig,

> Please check the troubleshooting section of the Keypad Manual in the

> technical support area of our website. Quick link:

> www.astro-physics.com/tech_support/mounts/keypad_v412.pdf

>

> The keypad locks up on the "Astro-Physics" screen and will not advance

> to the next screen.

>

> There are several conditions that may cause this to occur.

>

> * Battery power has dropped. If you measure the output of your battery

> to be above 11.5V, but the keypad is locking up, please contact

> Astro-Physics. If your battery measures below 11.5V, recharge or replace

> your battery.

>

> * Recent lightning strike or power surge damaged components in the

> control box. The control box will have to be returned to Astro-Physics.

> Please call ahead for a return authorization number.

>

> * Other unknown chip failure in the control box. Contact Astro-Physics.

>

> * The keypad was loaded with version 4.12 with Auto-Connect set to yes

> and keypad was not reset to default values. This may have occurred

> during programming at Astro-Physics or following an internet download

> before this issue was discovered. To remedy, refer to the Technical

> Support section of the website and read the revised instructions

> pertaining to the 4.12 upgrade.

>

> * Keypad locks up in cold weather but works fine when used in warmer

> temperatures. This is a rare problem caused by a defective real-time

> clock in the keypad. Contact Astro-Physics.

>

> * Corroded circuit board in the keypad.

>

> Marj Christen

> Astro-Physics, Inc

> 11250 Forest Hills Road

> Machesney Park, IL 61115

> Phone: 815-282-1513

> Fax: 815-282-9847

> www.astro-physics.com

> Please include this e-mail with your response.

>

>

>

---------------

>

> From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf

> Of cosmicdenizen

> Sent: Monday, August 11, 2008 10:46 AM

> To: ap-gto@yahoogroups.com

> Subject: [ap-gto] 600E GTO fails to start

>

>

>

> My 600E GTO is getting hung up on startup. When it powers up, the hand

> paddle reads "Astro-Physics, Ver: 4.12" but does not proceed beyond

> that point, and the paddle is unresponsive.

>

> The mount is set up for external PC control, so normally the paddle

> would proceed to the message "waiting for external startup" or

> something like that, but it isn't getting that far.

>

> The paddle is a GTO-1, SN 2419GTO 2707.

>

> Control panel is a GTOCP2.

>

> Figured I'd pulse the group before calling AP. Thanks for any thoughts.

>

> Craig

>

>

>

>

>

>

> [Non-text portions of this message have been removed]

>







----------------------------

#22613 Aug 12, 2008

Thanks, Steve. Just to make sure I understand, I assume you are

referring to an external 12v power source, as I don't believe there is

actually a battery in the hand controller?



Craig

--- In ap-gto@yahoogroups.com, "Steve Reilly" sreilly@...> wrote:

>

> Good chance the hand controller battery needs replacement.

>

>

>

> Steve

>

>

>

> _____

>

> From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On

Behalf Of

> cosmicdenizen

> Sent: Monday, August 11, 2008 11:46 AM

> To: ap-gto@yahoogroups.com

> Subject: [ap-gto] 600E GTO fails to start

>

>

>

> My 600E GTO is getting hung up on startup. When it powers up, the hand

> paddle reads "Astro-Physics, Ver: 4.12" but does not proceed beyond

> that point, and the paddle is unresponsive.

>

> The mount is set up for external PC control, so normally the paddle

> would proceed to the message "waiting for external startup" or

> something like that, but it isn't getting that far.

>

> The paddle is a GTO-1, SN 2419GTO 2707.

>

> Control panel is a GTOCP2.

>

> Figured I'd pulse the group before calling AP. Thanks for any thoughts.

>

> Craig

>

>

>

>

>

> [Non-text portions of this message have been removed]

>



----------------------------

#22615 Aug 12, 2008

In a message dated 8/12/08 10:06:25 PM, iau461@... writes:



> as I don't believe there is

> actually a battery in the hand controller?

>



There is definitely a battery in the hand controller.

Its failure is usually associated with a corrupted database.



Kent Kirkley





**************

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[Non-text portions of this message have been removed]



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